Privacy Policy

https://www.petgamma.nl

About our privacy policy

Petgamma Comm V cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and handle with care the information we have collected about you and your use of our services. We never make your information available to third parties for commercial purposes.

This privacy policy applies to the use of Petgamma Comm V's website and the services it provides. The effective date for the validity of these conditions is 17/07/2020, with the publication of a new version the validity of all previous versions will expire. This privacy policy describes what information is collected about you by us, what this information is used for and with whom and under what conditions, if any, this information can be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), what security techniques we use and for whom the data is transparent.

Web shop software

Lightspeed

Our webshop has been developed with software from Lightspeed. Personal information that you make available to us for our services is shared with this party. Lightspeed has access to your data to offer us (technical) support; they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group of companies in order to further improve the service.

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail does not have access to our inbox and we treat all our e-mail traffic confidentially.

Payment processors 

Mollie

We use the Mollie platform to process (part of) the payments in our webshop. Mollie processes your name, address and place of residence and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymised) data with third parties in this context. All of the above guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by law.

Reviews

WebshopKeur

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur you are obliged to provide a name and e-mail address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to submit a review, we will share your name and e-mail address with WebwinkelKeur. They will only use this information for the sole purpose of inviting you to submit a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of its services, for which we have given WebwinkelKeur permission. All the above guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

If you place an order with us it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with PostNL. PostNL uses this information for the sole purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

DHL

If you place an order with us it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. For this purpose it is necessary that we share your name, address and place of residence data with DHL. DHL only uses these details for the purpose of fulfilling the contract. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

GLS

If you place an order with us it is our job to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.

Invoicing and accounting

Wolters Kluwer

We use the services of Wolters Kluwer to keep our administration and bookkeeping up to date. We will share your name, address and place of residence details and details relating to your order. These details will be used to administer sales invoices. Your personal details will be sent and stored in a protected manner. Wolters Kluwer is obliged to maintain confidentiality and will treat your details confidentially. Wolters Kluwer will not use your personal data for purposes other than those described above.

 

External sales channels

Bol.com

We sell (part of) our articles via the platform of Bol.com. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Beslist.com

We sell (part of) our products through the platform of Beslist.nl. If you place an order via this platform Beslist.nl shares your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Amazon

EXAMPLE: We sell (part of) our articles via the Amazon platform. If you place an order via this platform, Amazon will share your order and personal data with us. We use this information to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

 


Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing purposes. If you share data with us and we use this data to contact you - other than at your request - at a later time, we ask your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that are automatically collected by our website are processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

Where appropriate, Petgamma Comm V may be required by law to share your data in connection with governmental tax or criminal investigations. In such a case we will be obliged to share your data, but we will oppose this within the possibilities offered to us by law.

Retention periods

We keep your data as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable period runs. Employees, however, no longer have access to your client profile and documents that we have produced as a result of your assignment.

Your rights

Pursuant to current Dutch and European legislation, you, as a data subject, have certain rights with respect to the personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. If you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of processed requests; in the event of a forgetful request, we keep anonymised data. All statements and copies of data will be sent to you in the machine-readable data format that we use within our systems. You have the right at any time to complain to the Personal Data Authority if you suspect that we are misusing your personal data.

Right of inspection

You always have the right to access the data that we process (or have processed) and that relate to you or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors that hold this data, stating the category under which we have stored this data, at the e-mail address known to us.

Right of rectification

You have the right at all times to have the data that we process (or have processed) and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address we have on file.

Right to restrict processing

You always have the right to limit the data that we process or have processed relating to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on file that the data will no longer be processed until you lift the restriction.

Right to transfer

You have the right at all times to have the data that we process (or have processed) and that relate to your person or that can be traced back to you processed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our instructions by other processors or third parties at the e-mail address known to us. In such a case we will in all probability no longer be able to continue to provide the service because the secure linking of data files can then no longer be guaranteed.

 

Right of objection and other rights

You have the right to object to the processing of your personal data by or on behalf of Petgamma Comm V. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and stop the processing on a permanent basis thereafter. You also have the right not to be subjected to automated individual decision making or profiling. We will not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

 


Cookies

Third party cookies

In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you by e-mail.

Contact details Petgamma Comm V

Vaartstraat 213 2960 Brecht Belgium T E [email protected]

Contact person for privacy matters

Liesje Goossens